HOW TO CONNECT

CONTROL. CONVENIENCE. CONNECTIVITY.

Choose from the guides below to connect your Maytag® Smart Appliance and put the power of Maytag in your palm.


DOWNLOAD THE MAYTAG APP AND CREATE AN ACCOUNT

Open the Maytag App, add your appliance and follow the guided experience to get up and running quickly.1

View the Whirlpool Corporation Smart Appliance Terms of Use and Privacy Notice.

CONNECTING YOUR TOP LOAD SMART APPLIANCE*

CONNECTING YOUR FRONT LOAD SMART APPLIANCE*

FREQUENTLY ASKED QUESTIONS

Check your router for each of the following:

Frequency Band: 2.4GHz Band IEEE 802.11 b/g/n

Tip: You must be on a 2.4GHz network frequency, 5GHz will not work. Please connect your phone to the Network SSID that supports 2.4GHz band. If unsure, consult your router’s support documentation to find out how to identify the correct SSID. Some routers will support both bands and share the same SSID and Password.

Security: Security WiFi Protected Access WPA2

Network Support: IPV4 Minimum.

  1. If you are having trouble connecting, first check to see if your appliance is in the correct mode.
  2. If you see a countdown display on the appliance, it is in the wrong mode.
  3. Power the appliance off and then turn it on again.
  4. Press and quickly release the Wifi Connect button. Do NOT hold for 3 seconds, even if the button says to do so.
  5. Return to the app to complete the connection steps.
  6. If you are still experiencing issues, contact the Customer Experience Center at (866) 333-4591, Mon-Tue 8am to 6pm, Wed-Fri 9am to 6pm EST.

IF Product is past unboxing mode (eg. product professionally installed, cycles have been run in home)

  1. Make sure the appliance is powered on.
    1. Tip: Connecting to your wireless home network requires you to stay next to your appliance during this process and that there is adequate WiFi signal strength at the desired location.
  2. Download the Maytag App and create an account.
  3. On the appliance, press the Remote Enable button.
  4. Verify the appliance screen shows “Use the Maytag App to set up WiFi.”

 

or IF Product is in unboxing mode (Initial set-up)

  1. Make sure the appliance is powered on.
  2. Confirm language by pressing Start (or follow the prompts to select another language).
  3. Download the Maytag App and create an account.
  4. On the appliance, press the Start button to begin WiFi setup.
  5. Verify the appliance screen shows “Use the Maytag™ App to set up WiFi.”

What is Social Login?

 

Social Login refers to the following:

 

IOS:

Sign in with Apple

Sign in with Google

Sign in with Amazon

 

 

AOS:

Sign in with Google

Sign in with Amazon

 

I do not see my previously claimed appliances after I signed up with a social login provider.

 

Possible Causes:

If you had previously claimed appliances, and you Signed Up instead of Signing In and linking, you now have duplicate accounts — which are unrelated to one another.

 

Why this happened:

• You used a hidden email relay service of some sort.

• Your email associated with your Social Login provider is different from the one we have in our systems.

Not to worry, the fix is simple, and you can do it yourself.

 

Note: You can continue to sign in with your email address/password and use your account as you did previously without any loss of service.

 

Solution:

Step 1: Sign In to the app with the Social Sign On profile that currently has the missing appliances.

NOTE: Please make sure you are logged into the Social Sign On account that has missing appliances.

Step 2: Under “Account Settings” in the app, hit “Delete Account”.

Step 3: Sign In to your previously existing Whirlpool/Maytag account with your email/password — the one that has your claimed appliances.

Step 4: Under “Account Settings”, go to “Sign In Profiles”.

Step 5: Choose “Link Now” with your choice of Social Login provider and follow the prompts in the app.

 

Can I use Apple's hidden email service to link my existing account with the app?

 

Yes! There are two ways to do this.

 

Method A: Already signed in - preferred method

Step 1: Make sure that you are logged into your Whirlpool/Maytag App account.

Step 2: Under “Account Settings”, go to “Sign In Profiles”.

Step 3: Choose “Link Now” with your choice of Social Login provider and follow the prompts in the app.

 

Method B: Use the "Continue with Apple" button on the homescreen

Step 1: Hit “Continue with Apple” on the home screen.

Step 2: Since you have chosen to hide your email, our systems will not be able to auto-link your existing account with Sign In with Apple and you will need to authenticate your original account using your email/password.

Step 3: The app will prompt you to “Sign In & Link” if you are an existing user (which you are in this case). Hit “Sign In & Link”.

Step 4: Authenticate your original account by entering the email/password associated with your Whirlpool/Maytag account.

 

You should now have linked your existing account with Apple's hidden email service.

 

Can I link a social sign on provider that has a different email compared to the one I used to sign up for the app?

 

Yes!

 

Method A: Already signed in

Step 1: Make sure that you are logged into your Whirlpool/Maytag App account.

Step 2: Under “Account Settings”, go to “Sign In Profiles”.

Step 3: Choose “Link Now” with your choice of Social Login provider and follow the prompts in the app.

 

You should now have linked your existing account with the Social Login provider of your choice with a different email compared to the one you originally registered with.

 

Method B: Use the "Continue with ..." button on the homescreen

Step 1: Hit “Continue with Apple/Google/Amazon” on the home screen.

Step 2: Since you have a different email associated with your Social Sign On provider compared to the one we have on file, our systems will not be able to auto-link your existing account with your Social Sign On provider of choice. You will need to authenticate your original account using your email/password.

Step 3: The app will prompt you to “Sign In & Link” if you are an existing user (which you are in this case). Hit “Sign In & Link”.

Step 4: Authenticate your original account by entering your email/password.

 

You should now have linked your existing account with the Social Login provider of choice with a different email compared to the one we have on file.

 

I am getting a "Sign In Error"

 

This error can be caused by many different issues. Often, the servers are simply busy temporarily. Typically, retrying after a minute or two will resolve the issue. If this doesn't resolve after a few attempts with waiting in between, please contact the Consumer Experience Center.

 

I am unable to add multiple Apple profiles to the same account/"Link Now" for sign in with Apple is disabled.

 

Due to potential conflicts in our systems, we do not currently allow multiple Apple profiles to be linked to one account. Please use your primary Apple profile to sign in.

 

Can I link multiple social login providers with the same account?

 

Yes!

 

Step 1: Under “Account Settings”, go to “Sign In Profiles”.

Step 2: Choose “Link Now” with your choice of Social Login provider and follow the prompts in the app.

 

Exception: You only link one profile with Apple. Due to potential conflicts in our systems, we do not currently allow this.

 

I used a social login provider to create my account but now I want to use my email to login instead.

 

Sure! First, you will need to set a new password using the forgot password process. You can then login using your email/password.

 

Step 1: You will need access to the email that you used with your Social Login provider to sign up for an account. If you are currently logged into the app, this information is available under “Account Settings → Sign In Profiles”.

Step 2: Log out of the app if you are currently logged in.

Step 3: On the homepage of the app, click “Continue with Email”.

Step 4: When prompted to enter a password, click “Forgot Password”.

Step 5: Follow in-app instructions to reset password.

Step 6: Once the password is reset, navigate to the homepage and click “Continue With Email” on the home page. Use email/password (the one that you just reset) to login.

 

SUPPORT ON YOUR SIDE

Still having trouble? Contact customer support at (866) 333-4591, Mon-Tue 8am to 6pm, Wed-Fri 9am to 6pm EST.

Explore Maytag connected appliances.

SMART APPLIANCES

EXPLORE THE POWER OF CONNECTED APPLIANCES

Visit the Maytag Info Hub for more information.

INFO HUB

GET ALL THE INS AND OUTS ON MAYTAG APPLIANCES

*WiFi and App Required. Features subject to change.
1. Connection method not compatible with all routers. You may be prompted to try other connection methods. Appliance must be set to remote enable. WiFi & App required. Features subject to change.